{"id":520,"date":"2023-03-30T14:28:29","date_gmt":"2023-03-30T11:28:29","guid":{"rendered":"https:\/\/www.arhavitso.org.tr\/arh\/?page_id=520"},"modified":"2023-03-30T14:30:41","modified_gmt":"2023-03-30T11:30:41","slug":"musteri-memnuniyeti-politikasi","status":"publish","type":"page","link":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/musteri-memnuniyeti-politikasi\/","title":{"rendered":"M\u00fc\u015fteri Memnuniyeti Politikas\u0131"},"content":{"rendered":"\n<p>Arhavi Ticaret ve Sanayi Odas\u0131, kalite de\u011ferleri \u00e7er\u00e7evesinde, g\u00fcvenilirlik, d\u00fcr\u00fcstl\u00fck, liderlik, ilkelerine ba\u011fl\u0131, \u00fcye odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131 ile;<\/p>\n\n\n\n<ul>\n<li>&nbsp; Odam\u0131za ula\u015fan \u015fikayetlerin \u015feffaf, objektif, adil, hesap verilebilir ve gizlilikle ele al\u0131nd\u0131\u011f\u0131n\u0131,<\/li>\n\n\n\n<li>&nbsp; M\u00fc\u015fterilerimizin \u015fikayet, talep, ba\u015fvuru ve \u00f6nerilerini Odam\u0131za kolayl\u0131kla ve \u00fccretsiz iletebildi\u011fini,<\/li>\n\n\n\n<li>&nbsp; Kendimizi m\u00fc\u015fterinin yerine koyarak, empatik yakla\u015f\u0131m ile hizmetlerimizin verildi\u011fini,<\/li>\n\n\n\n<li>&nbsp; M\u00fc\u015fteri memnuniyetinin temelinde \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n oldu\u011funu, ayn\u0131 \u015fikayetin tekrar olu\u015fmamas\u0131 i\u00e7in gerekli d\u00fczeltici faaliyetlerin ger\u00e7ekle\u015ftirildi\u011fini,<\/li>\n\n\n\n<li>&nbsp; Teknolojiyi yak\u0131ndan takip ederek m\u00fc\u015fteri ihtiya\u00e7lar\u0131na yenilik\u00e7i \u00e7\u00f6z\u00fcmlerin sa\u011fland\u0131\u011f\u0131n\u0131,<\/li>\n\n\n\n<li>&nbsp; M\u00fc\u015fterilerimize sunulan hizmetlerde en h\u0131zl\u0131 reaksiyon s\u00fcresinin sunuldu\u011funu,<\/li>\n\n\n\n<li>&nbsp; \u015eikayetlerin yasal \u015fartlara, kanunlara, y\u00f6netmeliklere uygun, s\u00fcrekli iyile\u015ftirmeler ile \u00e7\u00f6z\u00fcmlerinin sa\u011fland\u0131\u011f\u0131n\u0131,<\/li>\n\n\n\n<li>&nbsp; \u015eikayetlerin \u00e7\u00f6z\u00fcm\u00fcndeki hassasiyetimizi s\u00fcrekli geli\u015ftirildi\u011fini, m\u00fc\u015fteri \u015fik\u00e2yetlerini t\u00fcm makul olan \u00e7\u00f6z\u00fcm yollar\u0131 t\u00fckenene ya da m\u00fc\u015fteri memnuniyeti sa\u011flanana kadar takip edildi\u011fini,<\/li>\n\n\n\n<li>&nbsp; M\u00fc\u015fteri Memnuniyeti Y\u00f6netim Sistemi \u015fartlar\u0131na uygun olarak Odam\u0131z\u0131n t\u00fcm \u00fcyeleri, \u00e7al\u0131\u015fanlar\u0131 ve di\u011fer payda\u015flar\u0131na taahh\u00fct ederiz.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Arhavi Ticaret ve Sanayi Odas\u0131, kalite de\u011ferleri \u00e7er\u00e7evesinde, g\u00fcvenilirlik, d\u00fcr\u00fcstl\u00fck, liderlik, ilkelerine ba\u011fl\u0131, \u00fcye odakl\u0131 y\u00f6netim anlay\u0131\u015f\u0131 ile;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/pages\/520"}],"collection":[{"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/comments?post=520"}],"version-history":[{"count":2,"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/pages\/520\/revisions"}],"predecessor-version":[{"id":524,"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/pages\/520\/revisions\/524"}],"wp:attachment":[{"href":"https:\/\/www.arhavitso.org.tr\/arh\/index.php\/wp-json\/wp\/v2\/media?parent=520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}